By choosing the bank transfer as a method of payment, the customer automatically sends an order request to Naturalshoes.it. This order request will be confirmed by an e-mail sent by the customer service Naturalshoes.it, containing our bank details, following which the goods are put aside waiting for the transfer credit to our bank account.
The customer is required to send a copy of the payment via e-mail within 48 hours of receipt of the order confirmation. If within this period Naturalshoes.it does not receive a copy of the payment, will cancel the order.
The order will be sent only when the transfer has been credited to our bank account.
By choosing the Paypal payment method, the customer can pay directly through his Paypal account.
Naturalshoes.it reserves the right to send the goods to the verified address on the Paypal account.
Payment by Credit Card is provided using the Unicredit service.
Transactions are encrypted and secure.
Shipments in Italy and abroad are made by DHL courier. The parcel delivery on the continental territory is generally guaranteed within 24 hours. For the islands, instead, the transit time can be 48 hours.
Orders are shipped from Naturalshoes.it, Rome (RM), from Monday to Friday with hours 10: 00-17: 00.
Orders placed during the weekend will be managed starting from the following Monday morning.
The orders of items already available are shipped the first working day following the one in which the order was placed, subject to confirmation of the availability of the goods. The Credit Card will be debited on the day of the order.
In all cases Naturalshoes.it reserves the right to postpone the shipment if events occur due to force majeure.
All customers who place an order establish a business relationship with Naturalshoes.it and therefore undertake to accept delivery of their package. If for any reason the customer refuses the delivery of the shipment or requests the return to the sender each shipping cost, charged to Naturalshoes.it, will be deducted from any refund due to the customer.
Naturalshoes.it shipments are insured for free against theft and accidental damage.
Once the shipment reaches its destination, the insurance loses its validity.
Shipping costs are free for all orders over 35 euros.