frequently asked questions

Question: When is free shipping above 50 euros? 

AnswerShipping is free, above 50 euros, for the following countries: Italy, Germany, France, Spain. For all other countries in the European Community, the service is not free. For more information you can contact customer service at or on the home page of the site on whatsapp. 

Question: if I have a discount code where can I enter it?

Answeronce you have chosen and added to your cart all the products you wish to purchase go to your cart, look for the words "do you have a discount code?" and clicking on it will activate a field where you can enter your discount code.

Question: do I have to register on the Naturalshoes website in order to make a purchase?

Answerno, you can also purchase as a guest.

Question: from which countries can I purchase online? 

Answeryou can purchase online from any nation within the European Community

Question: I would like to purchase a pair of shoes, but what happens if they don't fit later?

Answer: Naturalshoes offers a completely free exchange and return service. You can help you in your choice by using our "size guide" (see size guide →); in case the shoes you purchased do not meet your needs, you can contact our customer service to arrange a replacement.

Question: is the price I find on the store the same as the price charged in Naturalshoes stores?

Answerour products are priced the same in both Naturalshoes stores and the online shop.

Question: how do I remove a product from my shopping cart?

Answerselect the X next to the product you wish to delete, if you encounter any difficulties please contact our customer service!  (Customer Service →)

Question: can I delete one or more items from an already completed order?

Answerif the order has already been submitted you can no longer change it, but you can always cancel or change it before it is shipped. Please contact our customer service department! 

Question: can I find out the status of my order?

Answeras soon as you have completed your purchase you will receive an initial "order confirmation" email, following which you will be notified again by email when the package will be prepared and when it will be shipped.

Question: can I unsubscribe from Naturalshoes newsletters?

Answersure, you can click on the "unsubscribe" link located at the end of each newsletter.

Question: how can I retrieve the Naturalshoes login password that I forgot?

Answer you can retrieve it in the "sign in" section where you will find a clickable "forgot my password"

How to choose the best shoe for us, for our feet, In this section of our site you will find some tips for choosing your new shoes and especially for choosing the shoe that will "make you feel better."

Finding the right shoes is not always an easy task, we often have to adapt our tastes to the comfort and occasion in which we will wear the chosen shoes. The right shoe par excellence theoretically does not exist, but learning how to combine comfort and beauty to avoid foot problems and have the right look for every occasion is certainly possible.

Let's see together how to choose the right shoes with useful tips for your feet.

How to choose the right shoes for every occasion

The types of shoes to choose from are undoubtedly many: flat, sporty, mid-heel, wedge. Then there are women's high-heeled shoes that we either love or hate, but in some situations they can give that extra touch to our look. So let's see what are the right footwear to wear in different situations. 

For work Naturalshoes recommends you fashionable, yet comfortable shoes

Need to go to the office? Choose women's shoes that are comfortable, but fashionable. A lot depends on the environment. To be on the safe side, you could go for a nice pair of black pumps that go well with skirts and pants, best to choose a heel of about 5 centimeters, so they are comfortable and understated.

In summer you can opt for wedges that allow you to slender your figure while still being comfortable, or choose a wide heel that is not too high, however.

In winter, the choice can only fall on women's ankle boots or comfortable ankle boots, preferably mud-colored or in dark colors so that you can match them with different kinds of outfits. Also suitable are boots with wide heels, ideal for woolen dresses and on rainy days.

For a walk choose a breathable and suitable shoe

How to choose a suitable pair of shoes for walking instead? If you face a long walk, it is definitely best to avoid any kind of heel. The correct combination is comfortable clothing with a pair of breathable shoes suitable for walking.

The main features of a comfortable shoe are

- bottom rubber, the tread, which should be asphalt-resistant;

- rounded sole with small cuts that will make the shoe flexible;

- upper should allow adequate breathability, so choose an aerated model;

- adequate ankle support, unlike ordinary sneakers.

For an elegant evening, understated and refined shoes

Choosing a women's shoe for an elegant evening is always a delicate matter; surely an evergreen that can fit the occasion perfectly are a nice pair of black pumps. Very clearly it depends on the outfit you will be wearing: if the dress is a black sheath dress you can also choose a shoe with a brighter color to match the clutch bag while, if the dress is particular better to opt for more neutral colors, choosing white or black shoes.

What about the heel? Choose the right heel for you: if you can walk on stilettos, the choice is ideal for slimming the figure, as long as the evening does not involve standing for too long. If you don't like sky-high heels, serenely aim for a décolleté with a 5- or 7-centimeter heel.

For a club night or a night out, choose an eccentric and particular women's shoe: if you love décolleté shoes choose them in flashy colors such as gold or metallic colors that look good with either a short dress or a pair of black jeans, giving the look a touch of originality.

What about for winter?

For winter, choose high wedge boots that will also help you slim your figure, paired with skinny pants or short dresses. If you don't like too high heels you can opt for a pair of satin ankle boots, choose a model with bangs, studs or with special embroidery to give a touch of originality. Pair them with short and not too flashy dresses. This type of ankle boots can also be worn in spring.

For summer, there are those who can not give up the high heel in disco, but be careful not to overdo it, if you do not want to end up with full aching. Always alternate between stilettos and wide heels and wedges, perhaps choosing particular models that fully satisfy your taste. 

How to choose the right shoes | Useful tips

Having seen which shoes are suitable for different occasions, let's now find out what are the useful tips to have healthy feet and avoid posture problems. Don't wear high heels too often, but use them for a few occasions when you won't be standing too long. High heels can cause serious posture problems and back pain over time.

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