In compliance with the duties of information pursuant to art. 52, paragraph 1, lett. (f) and (g) of the Consumer Code, the following Section indicates the terms and conditions governing the right of withdrawal in favor of the Consumer, as regulated by the Consumer Code.
Instructions in compliance with Legislative Decree 206/2005, Consumer Code, pursuant to Article 7 of the Law of 29 July 2003, n. 229.
Instructions for the exercise of withdrawal in the cases provided by the Consumer Code
In accordance with the provisions of the Consumer Code, the Consumer has the right to withdraw from the Contract, according to the procedures and timelines provided for in this Section.
If it intends to make use of this right of withdrawal, the Consumer must provide within 14 (fourteen) working days from the date of delivery of the Naturalshoes Product to the sending of specific communication (without the need to specify any reasons), to be sent by registered letter with notice of receipt, or by fax or e-mail provided it is confirmed by registered letter with acknowledgment of receipt within 48 (forty-eight) hours, to the addresses indicated below.
In case of exercise of the right of withdrawal, the Consumer will be required to return the Naturalshoes Product to the addresses indicated below within the same term of 14 (fourteen) days from the date of delivery of the article.
The substantial integrity of the good to be returned is an essential condition for exercising the right of withdrawal. It is however sufficient that the property is returned in normal state of conservation, as it has been stored and possibly used with the use of normal diligence.
The withdrawal notice must be addressed to:
Via della Lungaretta 94 - 00153 (RM)
Tel: 06 5811190
The articles must be returned to:
Via della Lungaretta 94 - 00153 (RM)
Consequences of withdrawal
If the Consumer has exercised his right of withdrawal in accordance with the aforementioned provisions, the services already received by the Consumer and / or Naturalshoes must be returned. The reimbursement of the price paid by the Consumer will be made by Naturalshoes, provided that the Naturalshoes product has been returned by the Consumer within 100 (one hundred) days from the date of receipt by Naturalshoes of the communication of exercise of withdrawal, or if antecedent, from the date on which Naturalshoes received the Naturalshoes product returned by the Consumer. The risks connected to the destruction or damage of the Naturalshoes Products during the shipment are to be paid by the Customer, it being understood that in this case, the Naturalshoes Products will not be considered intact and the withdrawal will not be effective. The shipping costs related to the return of the Naturalshoes Product are borne by Naturalshoes, provided that, for the purpose of returning the Naturalshoes Product, the Consumer uses the label sent by Naturalshoes and included in the package used for shipping of the Naturalshoes Product.
Instructions for the exercise of the right of withdrawal extended for the consumer
As of the expiration of the term of 14 (fourteen) working days for the exercise of the right of withdrawal provided by the Consumer Code and in addition to the provisions of this last, the Consumer will retain the right to withdraw from the Contract for the 90 (ninety) days immediately following.
In the event that the Consumer intends to exercise the right of withdrawal, the Naturalshoes Products must be returned:
- properly packaged in their original packaging
- in perfect state of resale (not damaged, damaged or dirty)
- equipped with any accessories, instructions for use and documentation
- with the transport document (present in the original packaging), in order to allow Naturalshoes to identify the Consumer (order number, name, surname and address)
- without manifest signs of use, if not those compatible with the carrying out of a normal test of the article. In other words, they must not bear any prolonged use (over a few minutes) exceeding the time required for a test and must not be in a state that does not allow them to be resold.
If the returned Product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.
Naturalshoes will initiate the refund procedure for the price of the product for which the withdrawal has been exercised and, where applicable, shipping costs, within 14 days of receipt of your email with the notice of withdrawal or the receipt of the product, provided that the whole take place in the terms indicated above.