Payments and Shipping

Accepted payment methods

• Credit and debit cards (Visa, Mastercard, American Express, Maestro) via Shopify secure checkout
• PayPal
• Klarna (pay in 3 instalments interest-free)
• Scalapay (pay in 3 instalments interest-free)
• Bank transfer (order processed upon receipt of payment)
• Cash on delivery (available only for shipments within Italy)

Card data is not stored by Natural Shoes S.R.L., but processed directly by the payment circuits.

Shipping costs and times

Shipments are made via courier (GLS, Poste Italiane, DHL, TNT, BRT). Average delivery times: Italy 2 business days, Europe 4-5 business days, Rest of World 7-15 business days.

Destination zone	Countries	Under €79	From €79
Italy	Italy	€5.00	Free
Europe 1	Germany, Netherlands, Poland	€6.00	Free
Europe 2	Austria, Belgium, Czechia, Portugal, Romania, Denmark, Estonia, Hungary, Latvia, Lithuania, Slovakia, Slovenia, France, Spain	€9.00	Free
Europe 3 (EU)	Luxembourg, Finland, Greece, Sweden, Bulgaria, Croatia, Malta, Cyprus, Ireland	€15.00	€15.00
Norway	Norway	€15.00	€15.00
Switzerland / UK / Rest of World	Switzerland, United Kingdom + ~28 non-EU countries	€45.00	€45.00

Free shipping is available on orders from €79 to Italy, Germany, the Netherlands, Poland and countries in the Europe 2 zone. For other destinations the fixed rate shown applies.

Free shipping

Free shipping is available on orders equal to or above €79 with destination Italy, Germany, the Netherlands, Poland and countries in the Europe 2 zone (Austria, Belgium, Czechia, Portugal, Romania, Denmark, Estonia, Hungary, Latvia, Lithuania, Slovakia, Slovenia, France, Spain). For other destinations the fixed rate shown in the table applies.

Order tracking

After shipping, you will receive a tracking number by email to follow the delivery in real time.

Contact

For any question on payments and shipping: logistics@naturalshoes.it  ·  Phone: +39 347 2930424

Last updated: June 2026